Job description for Front Office Manager at Ora Management Indonesia
Ora Resort Gili Meno at Gili Meno Island, Lombok Utara, inviting enthusiastic, dynamic and energetic people to be part of our team with positions as FRONT OFFICE SUPERVISOR.
Responsibilities:
• Supervise and coordinate daily Front Office operations.
• Lead and support Front Office team members during each shift.
• Conduct daily briefing, task allocation, and shift handover.
• Ensure smooth check-in and check-out procedures according to hotel standards.
• Monitor guest requests, inquiries, and complaints and ensure proper follow-up.
• Ensure excellent guest service and maintain high service standards.
• Coordinate closely with Housekeeping, Reservations, Engineering, and other departments.
• Monitor room status and ensure accurate.
• Handle guest issues and service recovery professionally and effectively.
• Assist the Villa Manager in team scheduling, training, and performance monitoring.
• Ensure all Front Office SOPs and policies are properly implemented.
Qualifications:
• Minimum 2 years of experience in Front Office, with at least 1 year in a supervisory position.
• Previous experience in a hotel or resort environment is preferred.
• Diploma/Bachelor's degree in Hospitality, Tourism, or a related field is preferred.
• Good command of written and spoken English.
• Strong leadership, communication, and interpersonal skills.
• Excellent guest service and problem-solving abilities.
• Well-groomed, professional, and confident.
• Able to work independently and as part of a team.
• Flexible, responsible, and able to work in shifts.
• Good knowledge of hotel PMS and Microsoft Office.
• Willing to live and work on Gili Meno Island, Lombok Utara.
• Available to join immediately.
