Front Office Manager

Key Responsibilities:

● Oversee daily front office operations, ensuring a smooth check-in and check-out process.

● Manage reservations and online travel agency (OTA) platforms to maximize occupancy and revenue.

● Handle guest inquiries, complaints, and special requests in a professional manner.

● Supervise and train front office staff to maintain high service standards.

● Coordinate with housekeeping and other departments to ensure seamless guest experiences.

● Maintain accurate records, reports, and financial transactions related to front office operations.

● Monitor and analyze room rates, availability, and guest feedback to improve overall service.

● Utilize basic IT knowledge to troubleshoot front office systems and software issues.

Requirements:

● Fluency in English; additional languages are a plus.

● Proven experience as an Front Office Manager or similar role in the hospitality industry.

● Strong knowledge of reservations management and OTA platforms.

● Excellent leadership, communication, and problem-solving skills.

● Proficiency in front office systems and basic IT troubleshooting.

● Ability to multitask and work efficiently in a fast-paced environment.

● Customer-focused mindset with a commitment to delivering outstanding service.

Benefits:

● BPJS Kesehatan & Ketenagakerjaan

● THR

● Annual Leave & Public Holiday

● Meal Allowance