Job description for Front Office Manager at Apex Sports Village
Join the Apex Sports Village Pre-Opening Team!
We're seeking a Front Office Manager for the hospitality industry to oversee front desk operations and ensure exceptional guest service.
What You'll Do:
- Lead and supervise daily front office operations, including check-in, check-out, reservations, and guest services
- Ensure every guest receives a warm welcome and an exceptional stay experience
- Manage and support the front office team, including training, scheduling, and performance monitoring
- Handle guest complaints and requests efficiently and professionally
- Coordinate closely with housekeeping, reservations, and other departments to ensure smooth operations
- Monitor room availability, occupancy, and front office reports
- Oversee cash handling, billing accuracy, and compliance with hotel procedures
- Support revenue goals by ensuring efficient room allocation and occupancy management
- Maintain high standards of service quality and brand presentation
Requirements:
- Minimum Diploma (D3) in Hospitality, Tourism, Business Administration, or related field
- Minimum 3-5 years of experience in Front Office, Guest Relations, Receptionist, or Customer Service roles
- Experience in hospitality, sports clubs, wellness centers, or customer-facing environments is preferred
- Strong communication and interpersonal skills
- Excellent customer service mindset with a professional appearance and attitude
- Proficient in Microsoft Office and basic administrative tasks
- Familiarity with POS, booking, or membership management systems is an advantage
- Good command of English, both spoken and written
- Strong organizational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Willing to work shifts, weekends, and public holidays
