Job description for Front Office Canggu at Amazona Jungle Resort
Duties and Responsibilities
1. Greeting Guests and Visitors
Welcome guests and visitors in a friendly, polite, and professional manner.
2. Providing Information
Provide accurate information about company services, facilities, procedures, and other relevant matters.
3. Handling Telephone Calls and Communication
Answer telephone calls, receive messages, and forward information to the appropriate departments.
4. Managing Administrative Tasks
Record guest information, organize documents, and maintain accurate administrative records.
5. Handling Inquiries and Complaints
Respond to guest inquiries, requests, and complaints professionally and provide appropriate solutions.
6. Managing Appointments and Reservations
Schedule appointments, meetings, and reservations according to company procedures.
7. Coordinating with Other Departments
Communicate and coordinate with relevant departments to ensure smooth daily operations and excellent guest service.
8. Maintaining the Front Office Area
Keep the front office area clean, tidy, organized, and welcoming.
9. Preparing Reports
Prepare daily activity reports and ensure that all records are accurate and up to date.
10. Maintaining Confidentiality
Protect guest information, company documents, and confidential data in accordance with company policies.
Qualifications and Skills
- Good communication and interpersonal skills.
- Friendly, polite, and professional attitude.
- Good computer skills and knowledge of basic office applications.
- Strong organizational skills and attention to detail.
- Responsible, punctual, and disciplined.
- Ability to work independently and as part of a team.
- Ability to manage time and handle multiple tasks efficiently.
- Ability to remain calm and professional when handling difficult situations.
