Job description for Front Office Billy Pilates Denpasar at Gong Agency
FRONT OFFICE – BILLY PILATES DENPASAR
Billy Pilates is looking for a friendly, professional, and customer-oriented individual to join our team as a Front Office Staff in Denpasar.
The successful candidate will be assigned to one of our Billy Pilates branches in Denpasar, based on the company's operational needs.
What You'll Do
- Welcome and assist members and prospective members in a friendly and professional manner.
- Provide excellent customer service and ensure a positive experience for every member.
- Handle member registration, check-in, and other front office administrative tasks.
- Manage class bookings and reservations accurately.
- Provide information about class schedules, memberships, programs, facilities, and studio services.
- Respond to members' questions, requests, and concerns professionally and coordinate with the relevant team when necessary.
- Input, update, and maintain member information accurately.
- Use Google Spreadsheet for data entry, record keeping, and daily administrative recaps.
- Assist with payment processing and daily transaction records.
- Prepare simple administrative reports and recaps as required.
- Coordinate with instructors and the operational team regarding class schedules and member needs.
- Maintain a clean, organized, and welcoming front desk area.
- Support daily studio operations and other tasks as required.
- Build and maintain positive relationships with members.
- Support membership promotion and sales activities when needed.
Qualifications
- Minimum Diploma (D3) degree from any major.
- Male/Female, preferably 20–30 years old.
- Fresh graduates are welcome to apply.
- Excellent communication and interpersonal skills.
- Friendly, responsive, and customer-oriented.
- Well-groomed, presentable, and professional in appearance.
- Detail-oriented, responsible, disciplined, and well-organized.
- Able to use Google Spreadsheet for data entry, data management, and basic reporting.
- Comfortable handling administrative tasks and maintaining accurate records.
- Able to work independently as well as part of a team.
- Able to interact professionally with customers from different backgrounds.
- Willing to work on a shift basis, including weekends and public holidays according to the studio's operational schedule.
- Good English communication skills are a plus.
- Previous experience in Front Office, Customer Service, Administration, Hospitality, Retail, Fitness, or Wellness is an advantage.
- Willing to be assigned to any Billy Pilates branch in Denpasar according to the company's operational requirements.
Who We're Looking For
We are looking for someone who can be the first point of contact for our members and create a welcoming experience from the moment they arrive at the studio.
The ideal candidate is friendly, communicative, attentive to detail, service-oriented, and comfortable working in a dynamic studio environment.
Position: Front Office
Education: Minimum D3
Employment Type: Full-time
Placement: Billy Pilates branches in Denpasar
Work Schedule: Shift
