Job description for Front-of-House Manager at PT The Celtic Nations
The Irishman is looking for an experienced and motivated Front of House (FOH) Manager to lead our front-of-house team, ensure excellent guest experiences, and maintain high operational standards across our restaurant.
Key Responsibilities:
- Lead and supervise the FOH team to ensure excellent service and guest experience.
- Oversee daily FOH operations, staff deployment, and service standards.
- Train, coach, and evaluate team performance.
- Handle guest feedback, complaints, and service recovery.
- Monitor sales, labour costs, service productivity, and operational KPIs.
- Ensure proper POS procedures and monitor wastage, discounts, and voids.
- Coordinate with the kitchen and bar teams to ensure smooth operations.
- Ensure compliance with company SOPs and report performance to the General Manager.
- Drive service quality, sales, labour efficiency, and customer satisfaction targets.
Qualifications:
- Minimum 2–3 years of experience in a FOH Manager or similar leadership role within the hospitality industry.
- Strong leadership, team management, and communication skills.
- Good understanding of restaurant operations, service standards, and guest experience.
- Experience in monitoring sales performance, labour costs, and operational KPIs.
- Proficient in POS systems, reporting, and staff scheduling.
- Excellent problem-solving and customer service skills.
- Good command of English, both spoken and written.
