Job description for Front Desk Team Lead / Supervisor at Resting Koala Spa
About the role
You own the studio. You lead the front desk and housekeeping team, coordinate with instructors, hit the monthly revenue and fill-rate targets, and build the community that keeps people coming back. You report to the Director
Key responsibilities
Studio operations
- Run daily operations: opening and closing, class flow, studio turnover, cleanliness and presentation
- Lead, schedule and coach the reception and housekeeping team (4–5 staff)
- Coordinate the class schedule with instructors, arrange cover, and keep class standards consistent
- Own the front desk SOPs and train new staff on them
- Manage stock, supplies, small maintenance and vendors
- Handle cash, POS and daily reconciliation
Sales & performance
- Hit monthly revenue and class fill-rate targets
- Drive membership and class-pack sales, and push the reception team to sell
- Manage bookings, waitlists and ClassPass slots to fill quiet hours
- Send a weekly report to management on revenue, fill rate, new vs. returning members, and team issues
Community & brand
- Turn first-timers into regulars through follow-ups, member recognition and retention offers
- Plan community events, pop-ups and brand collaborations
- Work with the social media team on content
- Build partnerships with local cafés, villas, surf camps and wellness brands
- Manage reviews and messages on Google, ClassPass and Instagram
Requirements
- 3+ years in fitness studio, gym, spa, hotel or beach club operations, including at least 1 year in a supervisor or team leader role
- Proven sales ability, comfortable with targets
- Fluent English and Bahasa Indonesia
- Warm and confident with guests, firm and fair with the team
- Organised, with a sharp eye for detail and cleanliness
- Comfortable with booking systems, POS, WhatsApp Business, Instagram and Google Sheets
- Available for early mornings (from around 7:00) and some weekends
- Based in or willing to live near Uluwatu, with own motorbike
- A bonus: active in fitness or wellness yourself, or already connected to the Bali wellness scene
Benefits
- Competitive base salary + monthly performance bonus tied to revenue and fill rate
- BPJS Kesehatan & Ketenagakerjaan
- Free classes
- A clear growth path to Studio Manager as outlet opening approaches
