Job description for Front Desk Receptionist at Darmada Eco Resort
Position: Full-Time Front Desk Reception Officer
Role Summary:
We are seeking a highly organized and customer-focused Front Desk Reception Officer to join our team. You will be the primary point of contact for prospective guests, handling all reservation inquiries and ensuring smooth booking processes. This role requires an individual who is detail-oriented, proactive, and able to provide exceptional service to enhance guest experiences from the first point of contact.
Responsibilities:
- Respond to reservation inquiries via phone, email, and online booking platforms in a timely and professional manner.
- Manage reservations and bookings, ensuring accuracy in dates, room types, and special requests.
- Coordinate with other departments to ensure all guest needs and preferences are communicated and fulfilled.
- Provide guests with accurate information on the resort’s facilities, eco-friendly practices, room types, and policies.
- Handle cancellations, modifications, and other booking adjustments as needed.
- Maintain up-to-date records of bookings, guest information, and payment details in the reservation system.
- Collaborate with the marketing team to support promotions and special packages.
Qualifications:
- Previous experience in reservations, front office, or a related role in the hospitality industry.
- Strong communication skills in English and Bahasa Indonesia; additional languages are a plus.
- Familiarity with reservation software or booking platforms is preferred.
- Customer service-oriented, with the ability to resolve issues professionally and efficiently.
- A passion for sustainable tourism and eco-friendly practices is a plus.
Why Join Darmada Eco Resort?
As part of the Darmada Eco Resort team, you’ll be contributing to a unique and sustainable hospitality experience. Join us in promoting eco-conscious tourism in one of Bali’s most beautiful and culturally rich locations, while growing your career in an environment that values both the guest experience and environmental preservation.
Apply now to become part of our dedicated team in providing unforgettable experiences at Darmada Eco Resort!
