Job description for Front Desk Receptionist at The Ground Bali
Greet and welcome guests in a warm and professional manner
• Handle reservations (walk-ins, phone, and online bookings)
• Provide accurate information about facilities, services, and activities
• Manage booking systems and ensure guest data accuracy
• Handle guest inquiries and complaints promptly and effectively
• Process payments and manage transactions correctly
• Ensure service standards are aligned with company SOPs
