Job description for Front Desk Receptionist at AZORIA LIVING ULUWATU
Receptionist (Padel Club): Azoria Living Uluwatu
Location: Azoria Living Uluwatu, Pecatu, Bali
Employment type: Full-time (shift-based)
Department: Padel / Front Office
About us
Azoria Living Uluwatu is a lifestyle destination built around the COCO way of living. We are opening Azoria Padel and looking for a friendly, organised Receptionist to be the first face of the club.
The role
You will welcome members and guests, manage court bookings, handle payments, and keep the front desk running smoothly every day.
What you will do
Guest service :
- Welcome members, guests, and visitors professionally and warmly.
- Answer questions about court availability, pricing, memberships, packages, and facilities.
- Handle complaints calmly and escalate unresolved issues to management.
- Promote memberships, tournaments, and special offers.
Bookings and reservations :
- Manage court reservations in the booking system: confirm, change, and cancel bookings according to club policy.
- Handle walk-ins and waiting lists, avoid double bookings, and communicate schedule changes promptly.
- Coordinate with the court team so courts are ready for every session.
Payments and cash handling :
- Process cash, card, and approved digital payments for bookings, memberships, rentals, and retail.
- Issue receipts, manage deposits and refunds under company policy, and keep accurate daily records.
- Complete end-of-shift cash and payment reconciliation and report any discrepancies immediately.
Membership, rentals, and retail :
- Register members, keep customer profiles up to date, and verify membership benefits.
- Manage racket and equipment rentals, inspect returns, and report damaged or missing items.
- Sell merchandise, drinks, and accessories, and keep stock records accurate.
Daily club operations :
- Keep the reception area clean, organised, and presentable.
- Complete opening and closing checklists and review the day’s reservations, events, and tournaments.
- Work with coaches, housekeeping, and court maintenance, and report technical issues with systems or payment terminals.
- Answer calls, WhatsApp messages, and emails promptly.
What we are looking for :
- Experience in reception, customer service, hospitality, or sports club operations is preferred.
- Good spoken and written English. Other languages are an advantage.
- Basic computer skills and comfort with booking and payment systems.
- Strong organisation and attention to detail.
- A professional, honest, customer-focused attitude and good problem-solving skills.
- Flexibility to work shifts, weekends, and public holidays.
