Job description for Front Desk Receptionist at Jungle Padel Seseh
About Us
Jungle Padel Seseh is a padel venue in Seseh, Bali, committed to delivering a welcoming and well-run experience for every player, member, and guest. We are currently looking for a professional and service-oriented Receptionist to join our front of house team.
Position Overview
As Receptionist, you will be the first point of contact for our guests and members. You will ensure a seamless arrival experience and support the smooth daily operation of the venue, working closely with our Padel and F&B teams.
Key Responsibilities
Welcome guests and members, and manage check-in procedures
Manage court reservations, rescheduling, and cancellations through the booking system, telephone, and WhatsApp
Provide accurate information on court availability, memberships, promotions, and facilities
Monitor court schedules to ensure sessions start and end on time
Coordinate with the Padel and F&B teams to deliver consistent service across the venue
Manage equipment rentals and process payments through the POS system
Support the organization of tournaments, social games, and venue events
Address guest feedback and complaints professionally, escalating to the supervisor or manager where necessary
Maintain accurate booking, payment, and guest records
Ensure the reception area is clean, organized, and presentable at all times
Support daily opening and closing procedures
Requirements
Previous experience in reception, front office, hospitality, or customer service is preferred
Experience in a sports club, fitness facility, hotel, or restaurant is an advantage
Excellent communication skills and good command of English; additional languages are an advantage
Proficiency in WhatsApp, booking systems, POS, and basic computer applications
Strong attention to detail, with the ability to multitask in a busy environment
Professional appearance and a reliable, proactive attitude
Availability to work flexible shifts, including weekends and public holidays
Interest in padel or sports is an advantage
