Job description for Front Desk Receptionist at Farmanina Clinic
We are a leading company specializing in Hair Transplant, Anti-Aging, Skin, and Body Treatments. We are seeking an enthusiastic, approachable, and solution-oriented Customer Relations Specialist to be the front face of our service and ensure high-level customer satisfaction.
Key Responsibilities:
- You will serve as the main bridge between the clinic and our patients, ensuring every interaction leaves a positive and professional impression.
- Customer Service: Provide warm, professional, and personalized service to all patients, whether they are visiting in-person, communicating via phone, or online.
- Handling Feedback & Complaints: Manage, process, and resolve patient complaints, inquiries, or feedback with empathy and efficiency, ensuring thorough resolution.
- Relationship Management: Build and maintain strong, long-term relationships with patients (especially VIP/loyal patients) to drive repeat business and referrals.
- Internal Coordination: Coordinate effectively with the medical and marketing teams to ensure service information and treatment schedules are communicated accurately and smoothly.
- Customer Administration: Manage the patient database accurately and maintain data confidentiality in accordance with clinic standards.
- Service Education: Provide clear and persuasive information regarding the clinic's products and services.
Qualifications and Experience (Mandatory):
- Minimum Diploma (D3) or Bachelor's Degree (S1) from any major.
- Minimum 1-2 years of experience in Customer Service, Customer Relations, Hospitality, and Sales Marketing, particularly in the premium/service industry.
- Possesses excellent and persuasive verbal and written communication skills.
- Pleasant appearance, neatness, and high professional ethics.
- Able to work under pressure and resolve issues quickly and wisely.
- Proficient in office applications (MS Office) and CRM systems.
- Experience in an aesthetic/beauty clinic is highly preferred.
