Job description for Front Desk Agent at Arthalestara Talent
📢 WE ARE HIRING!
ANAIWA BOUTIQUE HOTEL
Penempatan KUTA, LOMBOK TENGAH
We are looking for a passionate, professional, and service-oriented individual to join our team!
POSITION: FRONT DESK AGENT (FDA)
📍 Placement: KUTA, LOMBOK TENGAH
REQUIREMENTS:
- Minimum education: Senior High School (SMA/SMK) or equivalent.
- Minimum 2 years of experience as a Front Desk Agent (FDA) in the hospitality industry.
- Able to communicate in English, both spoken and written.
- Good communication and interpersonal skills.
- Well-groomed, presentable, friendly, and professional.
- Honest, responsible, disciplined, and detail-oriented.
- Able to work independently and as part of a team.
- Familiar with hotel reservation systems (PMS) and computer operations.
- Knowledgeable in hotel front office procedures, including check-in, check-out, and reservations.
- Willing to work in shifts, including weekends and public holidays.
JOB RESPONSIBILITIES:
- Welcome and assist guests in a friendly and professional manner.
- Handle guest check-in and check-out procedures.
- Manage room reservations and guest information.
- Respond to guest inquiries and requests.
- Handle guest complaints professionally and efficiently.
- Provide information about hotel facilities and services.
- Coordinate with other departments to ensure guest satisfaction.
- Maintain accurate front office records and reports.
