Job description for Front Desk Agent at PT. Harmoni Artha Indonesia
Job Descriptions :
- Welcome and assist guests with check-in, check-out, and other front desk services.
- Familiar with OTA Plaforms (Agoda, Traveloka, Booking.com, Tiktok.com) and channel manager. PMS knowledge preferred.
- PMS & Reservation Management.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Manage room reservations, payments, deposits, and guest accounts accurately.
- Coordinate with Housekeeping, F&B, Engineering, and other departments to ensure smooth guest services.
- Support daily Front Office operations and maintain a professional appearance and service attitude.
Job Requirements :
- Male, neat and professional appearance.
- Minimum Diploma (D3) in Hospitality, Tourism, or a related field.
- Good command of English and Bahasa Indonesia.
- Excellent communication and interpersonal skills.
- Customer-oriented, friendly, and professional.
