Job description for FRONT DESK AGENT SUPERVISOR at PT Stilt Studios Design
About the role
Supervise and support Front Desk Agents in daily operations, ensuring smooth check-in and check-out processes according to hotel SOPs. Handle guest complaints and deliver effective solutions, oversee room assignments, reservations, billing, and shift handovers. Coach and motivate the team to deliver exceptional service while maintaining guest satisfaction and supporting the Front Office Manager.
Key responsibilities
Supervise and support Front Desk Agents in daily operations
Ensure smooth check-in and check-out processes according to hotel SOPs
Handle guest complaints and deliver effective solutions
Oversee room assignments, reservations, billing, and shift handovers
Coach and motivate the team to deliver exceptional service
Coordinate with other departments to ensure seamless hotel operations
Maintain guest satisfaction and support the Front Office Manager
Communicate professionally with international guests in English
About you
Minimum 1–2 years of Front Office experience, preferably in a supervisory role
Diploma or Bachelor's degree in Hospitality Management or a related field is preferred
Fluency in spoken and written English is mandatory
Strong leadership, communication, and problem-solving skills
Positive attitude and professional appearance
Have Experience using VHP
Willing to be located Uluwatu, Bali
