Skills
Training
Customer Support
Analytical Skills
This job post is managed by
dewi
Last active 15 hours ago
Job description for Freelance - Customer Support Specialist at PT Global Inovasi Ventura
Requirements:
- Min D3, related technical support field, or equivalent job experience
- Fluent in English in both writing and speaking
- Experience working as Customer Support or similar roles at IT Industry
- Having positive attitude
- Fast learner and adaptive person
- Good analytics and problem solving skills
- Able to work independently as well as a team player
- Able to work remotely but able to work on-site at Yogyakarta office for certain times would be preferable
- Opportunity to be designated as FULL TIME employee if eligible with our requirements
Job Description :
- Being an end-to-end Customer Support, starting from Setup product to Client's environment system
- Assists Clients in understanding the product including training product and user knowledge
- Assists Clients to solve their issues with the product via chat, email, phone and video call
- Manage and follow up issues in ticket management system
- Escalating technical issues to the relevant team if necessary and following up until the issues are closed
- Documenting resolutions to prevent similar issues in the future
- Collaborate with certain teams to ensure product quality
About the company
11 - 50 employees
About Global Inovasi Ventura:
Global Inovasi Ventura is a start-up company based in Yogyakarta. We create solutions for the real problem faced by companies, and eliminate the problem by automating the company processes with our solution platform.
Our product is an HR systems which provides a solution to automate human resource process. And our second product is a digital form automation which provide solution to automate every process, transforming paper forms into digital forms.
Working in Global Inovasi Ventura
You can expand your skill or even get the chance to learn new skills as we also provide you with training that you need. We work like a family with the friendly, kind, and great coworkers.
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