Freelance Customer Service Admin (English speaking)

PT. Medika Nusantara Gumilang

Rp2,000,000 - 2,500,000/Month

Operations & Customer Service Customer Service Representative

Freelance · Remote/WFH

Minimum Associate Degree

1 - 3 years of experience

This job was closed

Job Requirements

Remote/WFH

1 - 3 years of experience

Minimum Associate Degree

20-27 years old

Female only

Skills

Call Center

Customer Service

Problem Solving

Communication Skills

Job Benefits

Team-building events

Career Path

This job post is managed by

Medika Nusantara Gumilang PT

Job description for Freelance Customer Service Admin (English speaking) at PT. Medika Nusantara Gumilang

🚨 *URGENT HIRING – Freelance Customer Service Admin (English Speaking & Writing)*

medicallexpat.com (part of medi-call.id) is looking for a Customer Service Admin to handle foreign / expat patient inquiries via WhatsApp & phone calls.

Requirements:

• Fluent in English (speaking & writing) is mandatory

• Background in hospitality, villa, hotel, guest relation, travel, or healthcare industry preferred

• Experienced in handling expat / foreigner guests or clinic patients is highly preferred

• Excellent communication & customer service skills

• Able to handle emergency or urgent patient requests calmly and professionally

• Fast response and able to multitask via WhatsApp & phone calls

• Comfortable communicating with foreign patients from different countries & cultures

• Good problem-solving and coordination skills

• Able to work independently while WFH/remotely

• Basic understanding of medical/admin workflow is a plus

• Familiar with Google Workspace / WhatsApp Business / online booking coordination

• Preferred domicile: Denpasar / Bali or Jakarta

Job Scope:

• Handle incoming patient requests via WhatsApp & phone calls

• Assist foreign patients professionally in English

• Coordinate doctor visits, appointments, and patient requests

• Follow up patient inquiries and operational coordination

• Maintain professional communication and patient experience

💰 Fee starts from Rp 2.000.000/month

performance bonus & commission

Freelance / Remote (WFH) Position

PT. Medika Nusantara Gumilang

11 - 50 employees

PT. Medika Nusantara Gumilang adalah perusahaan yang mengembangkan aplikasi MEDI-CALL. Aplikasi ini merupakan Media Online (Location Base Services) yang menghubungkan pasien dengan penyedia layanan kesehatan tercepat dan terdekat.

MEDI-CALL menyediakan layanan kesehatan "ON DEMAND" yang komprehensif seperti: panggilan darurat Ambulance, dokter visit, perawat, bidan, obat, dan alat kesehatan. Sejak tahun 2016 MEDI-CALL telah berdiri menjadi PT. Medika Nusantara Gumilang yang merupakan bagian dari PT. K24 Indonesia (Apotek K24). Saat ini MEDI-CALL telah launching dan beroperasi di JABODETABEK dan BALI.

Kedepanya, MEDI-CALL akan GO NASIONAL dan bertahap di luncurkan di kotakota besar indonesia seperti Jakarta, Yogjakarta, Surabaya, dan sejalan dengan Apotek K24 yang telah tersebar di lebih dari 360 cabang di Indonesia.

Office address

Treasury Tower Lt.7 Unit F District 8 SCBD Lot 28 Jenderal Sudirman Kav 52-53, Kel. Senayan, Kec. Kebayoran Baru, Kota Adm. Jakarta Selatan, Prop. DKI Jakarta

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