Job description for Freelance Call Center at Swiss German University
Responsibilities:
- Handle inbound calls and deliver accurate, satisfactory solutions to customer inquiries.
- De-escalate complaints from dissatisfied customers with patience and effective support.
- Conduct outbound calls to inform clients about new products, services, and company policies.
- Guide callers through step-by-step troubleshooting, website navigation, and product or service usage.
Qualifications:
- Minimum final-year undergraduate student or Bachelor’s degree (S1) in Communication, Public Relations, or related fields.
- Prior experience in customer service, call center, or telemarketing is preferred
- Strong verbal communication, active listening, and problem-solving skills.
- Ability to remain calm, patient, and professional under pressure or when handling difficult customers.
- Proficiency in basic tech troubleshooting and navigating digital platforms/websites.
- Willing to work on working days (08.00 – 17.00 WIB).
