Floor Manager

Floor Manager – Opening Soon

Rise & Grind Bali | Uluwatu, Bali

Rise & Grind Bali is a specialty café opening soon in the heart of Uluwatu, Bali. Our vision is to create a welcoming destination for both locals and international visitors through exceptional food, specialty coffee, and genuine hospitality.

With a customer base expected to consist primarily of international guests, surfers, digital nomads, expatriates, and tourists, we are seeking an experienced and service-driven Floor Manager to lead our Front of House operations and ensure every guest receives an outstanding dining experience.

As part of our Opening Team, you will play a key role in establishing service standards, guest experience procedures, cashier operations, team culture, and operational excellence from day one.

Key Responsibilities:

• Lead and oversee all Front of House (FOH) daily operations.
• Ensure exceptional guest experiences through outstanding customer service and hospitality.
• Develop, implement, and maintain service SOPs, operational standards, and guest experience procedures.
• Supervise and coordinate the daily activities of servers, hosts, cashiers, and FOH staff.
• Recruit, train, mentor, and develop FOH team members to maintain high service standards.
• Create staff schedules and manage workforce productivity.
• Ensure smooth communication and coordination between Front of House, Kitchen, and Bar teams.
• Handle guest feedback, complaints, and special requests professionally and effectively.
• Monitor service quality and continuously improve guest satisfaction.
• Ensure cleanliness, presentation, and organization of all guest-facing areas.
• Support sales growth through upselling, customer engagement, and team coaching.
• Oversee cashier operations, payment processing, and daily cash handling procedures.
• Ensure accuracy of cash transactions, POS operations, and end-of-day cash reconciliation.
• Monitor daily sales performance and verify sales records against POS and cash reports.
• Handle guest billing inquiries, refunds, discounts, and payment-related issues professionally.
• Ensure all cashiering procedures comply with company policies and financial controls.
• Train and supervise FOH team members on POS systems, cash handling, and guest payment procedures.
• Actively support cashier operations and FOH service during peak business hours when required.
• Assist with inventory control and operational supplies related to Front of House operations.
• Ensure compliance with company policies, hygiene standards, and workplace procedures.
• Work closely with the Store Manager, Head Chef, Head Barista, and Owner to ensure operational excellence and alignment with business goals.
• Provide daily operational reports to the Store Manager and Owner, including sales performance, cashier reports, guest feedback, staffing matters, operational challenges, and improvement opportunities.
• Support the execution of promotions, special events, marketing initiatives, and business growth strategies.
• Assist with the opening process, team setup, workflow planning, and operational readiness of the café.

Requirements:

• Minimum High School Diploma (SMA/SMK) or equivalent.
• Minimum 5 years of experience in cafés, restaurants, hotels, beach clubs, or hospitality establishments.
• Previous experience as Floor Manager, Restaurant Supervisor, FOH Manager, Restaurant Manager, or similar leadership role.
• Strong understanding of hospitality, guest experience, and customer service excellence.
• Fluent in English, both spoken and written (mandatory).
• Comfortable interacting with international guests, expatriates, and tourists on a daily basis.
• Experience working in tourist destinations, lifestyle cafés, restaurants, or hospitality venues serving international customers is highly preferred.
• Experience operating POS systems, cashier operations, cash handling, and daily cash reconciliation.
• Strong understanding of sales reporting, payment processing, and cashiering procedures.
• Strong leadership and team management skills.
• Experience developing and implementing service SOPs and operational standards.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong organizational and problem-solving abilities.
• Sales-oriented mindset with the ability to drive guest satisfaction and revenue growth.
• Ability to perform effectively in a fast-paced hospitality environment.
• Professional appearance and positive attitude.
• Willing to work shifts, weekends, and public holidays.

Required Skills:

• Front of House Operations Management
• Table Management
• Hospitality & Guest Experience
• Fluent English Communication
• Leadership & Team Management
• Cashier Operations & Cash Handling
• POS Systems Management
• Sales Reporting & Cash Reconciliation
• Customer Service Excellence
• SOP Development & Implementation
• Staff Training & Development
• Complaint Handling & Conflict Resolution
• Sales & Upselling Techniques
• Operational Planning & Strategy
• Daily Reporting & Performance Monitoring
• Problem Solving & Teamwork

Location:

Rise & Grind Bali

Jl. Raya Uluwatu, Ungasan, South Kuta, Badung Regency, Bali, Indonesia

Why Join Us?

* Be part of an exciting opening team and help build a new café destination from the ground up.

* Play a key role in shaping the guest experience and service culture of Rise & Grind Bali.

* Work directly with the Owner, Head Chef, and Head Barista in building a successful hospitality brand.

* Opportunity to grow with a fast-developing business in one of Bali's most vibrant destinations.

* Positive, professional, and growth-oriented work environment.

If you are passionate about hospitality, leadership, and creating memorable experiences for international guests, we would love to hear from you. Join Rise & Grind Bali and help us become one of Uluwatu's favorite café destinations.