Job description for Floor Manager at MERLIN'S MAGIC SHOP
Job Opportunity, Merlin's Bali
For those who dream of living and working in Bali in a full-time hospitality management role, a new position is opening at Merlin's in Ubud, Bali:
We are looking for an exceptional Floor Manager with international service standards.
✨ The ideal candidate for this position has ✨
- Extensive experience managing restaurant floor operations/teams in high-end restaurants, luxury hotels, beach clubs or hospitality venues;
- Strong knowledge of international food & beverage service standards and guest experience;
- Excellent leadership skills with the ability to direct, motivate, coach and develop service teams;
- Solid understanding of bar operations and beverage service;
- Experience handling busy service periods while maintaining exceptional customer satisfaction;
- A proactive, hands-on management style with outstanding attention to detail;
- Strong organizational, communication and problem-solving skills;
- Advanced English proficiency. Bahasa Indonesia is a big plus;
- International hospitality experience is highly valued.
Your responsibilities will include:
- Leading daily restaurant floor operations and ensuring exceptional guest experiences;
- Working closely with the Customer Relation Manager to coordinate floor coverage across different shifts;
- Learning Merlin's internal systems from the Customer Relation Manager while providing operational floor leadership and coaching in return;
- Supervising the service team throughout service, ensuring consistency, efficiency and adherence to company standards;
- Overseeing housekeeping activities together with the dedicated team to ensure impeccable cleanliness and presentation throughout the venue;
- Managing maintenance requests, coordinating repairs and ensuring the restaurant facilities remain in excellent condition at all times;
- Conducting daily operational inspections and ensuring every area of the venue is guest-ready before service;
- Supporting management in implementing improvements and maintaining Merlin's high hospitality standards.
Candidate Profile
- Available to start 1st October;
- Based in Bali is preferred. Candidates based in Jakarta or elsewhere in Indonesia who are able to travel to Bali for interviews are also welcome to apply;
- Open to both Indonesian and Expat candidates;
- Preference will be given to highly experienced Indonesian hospitality professionals with a proven background in premium service environments.
- We offer Attractive salary package, legal set-up, bonuses, together with all the benefits. The package will be discussed during the interview according to the candidate's experience and qualifications.
If you believe you are the right candidate for this role, please send your CV and we'll be in touch shortly.
