Job description for Fitness Consultant at PT AMERTA JIWA INDONESIA
Primary Job Role :
The Membership Sales Executive Officer is responsible for achieving membership sales targets by managing leads, conducting effective follow-ups, and delivering professional service to both prospective and existing members.
This role acts as the frontliner in driving business growth through effective communication, product knowledge, and accurate member data management, while ensuring all sales activities are aligned with company standards and operational procedures.
Business Unit Location :
1. GRID Fitness Hub
Responsibilities :
1. Manage and maintain database of prospective and existing members (walk-in, expired members, and event leads).
2. Conduct follow-ups via WhatsApp, phone calls, and direct communication with potential members.
3. Educate prospective members on facilities, membership benefits, and company programs in a professional manner.
4. Handle inquiries, objections, and complaints from prospects and members effectively and professionally.
5. Execute promotional activities such as flyering, local promotions, and live streaming (TikTok/Instagram).
6. Represent the company in internal and external events to generate new leads.
7. Coordinate with Marketing Department for campaign execution, promotions, and membership bundling programs.
8. Input and update all member and prospect data into internal systems (CRM, MyJHL, or similar systems).
9. Ensure billing data, bundling claims, and transaction documentation are accurate and updated.
10. Prepare and submit reports on follow-up activities, conversion rates, and operational issues.
11. Coordinate with Customer Service, Personal Trainers, and Operational team regarding member needs and schedules.
12. Maintain excellent service standards to enhance member satisfaction and retention.
Key Task :
1. Conduct daily follow-ups on leads based on priority and conversion potential.
2. Perform routine engagement with prospective and existing members to drive sales conversion.
3. Execute on-site and digital promotional activities to increase membership awareness.
4. Ensure all member data and sales activities are properly recorded in the system.
5. Monitor and track sales performance and lead conversion progress.
6. Provide regular updates and reports to the Membership Sales Executive Supervisor.
7. Support team coordination to ensure smooth sales operations and customer experience.
