Job description for Field Service Engineer at Tata Motors Indonesia
Location: Indonesia – Nationwide
Product: Commercial Vehicles – Pickup & Trucks
Key Responsibilities
- Provide field technical support to Tata Motors commercial vehicle dealers, workshops, and customers across Indonesia.
- Support dealer workshops in vehicle diagnosis, troubleshooting, repair, and root-cause identification of technical issues.
- Ensure effective use of diagnostic tools for ECU diagnostics, live data analysis, functional testing, and fault diagnosis.
- Conduct regular dealer workshop visits to assess service operations, technician capability, tools, equipment, and workshop productivity.
- Support the development and improvement of the dealer service network across identified markets in Indonesia.
- Drive improvements in vehicle uptime, repair quality, First-Time-Right (FTR), and Turnaround Time (TAT).
- Conduct field technical investigations for repeated failures, major complaints, and difficult-to-diagnose cases.
- Support warranty claim diagnosis and validation, ensuring proper technical documentation and compliance with warranty processes.
- Identify recurring field failures and prepare technical reports, Root Cause Analysis (RCA), corrective actions, and countermeasure recommendations.
- Monitor and improve service KPIs, including vehicle uptime, workshop productivity, TAT, FTR, repeat repairs, warranty performance, and customer complaints.
- Conduct periodic service audits and technical health checks of dealer workshops.
- Ensure timely escalation, follow-up, and closure of critical technical issues with proper documentation.
- Coordinate with internal teams, dealers, and relevant stakeholders to ensure effective resolution of field technical issues.
- Willing to travel extensively across Indonesia and be stationed in different locations based on business requirements.
Required Profile
- Candidates with 3–5 years of experience in commercial vehicle / automotive service.
- Strong technical knowledge of commercial vehicle servicing, diagnosis, troubleshooting, and repair.
- Good English communication skills, both written and spoken.
- Willing to travel extensively across Indonesia based on business and service network requirements.
- Willing to be stationed outside Java when required, depending on business and service network needs.
- Strong communication, problem-solving, and coordination skills.
