· The purpose of the role is to assist team members in delivery of work to customer sites, meeting individual AOP (Annual Operation Plan) revenue and margin
· Responsible for servicing customer sites and meeting contractual obligations and KPI, maximising customer satisfaction and minimising customer site downtime by providing exceptional support.
· Responsible for ensuring high quality delivery of services to Honeywell’s clients through assisting in the management of the technical team and sub-contractors.
· Ensuring effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within Honeywell to deliver high quality service.
· Support Field Service Leader on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).\
· Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
· Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances
· Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services
· Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups
· Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.
· Service and maintenance of BMS, FAS, CCTV & Security systems and third party equipment (as per trade expertise).
· Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.
· Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
· Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery
· Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
· Ensuring delivery of value to Honeywell clients and customers.
· Attend and contribute to Account Planning sessions.