Job description for Field Marketing Agent (Guest Experience Host) at Travel n Leisure (PT Wyndham Hotel Management)
KEY RESPONSIBILITIES/DUTIES:
- Actively approach guests to introduce and pitch the benefits of the membership program.
- Understand the features, pricing, and terms of the membership offerings to effectively respond to guest questions and objections.
- Schedule onsite resident guests to Member Updates or Club presentations, as appropriate, during their stay at the resort property.
- Meet the monthly tour budgets and other key performance indicators set by the company.
- Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications.
- Have a full understanding of the Resort Facilities.
- Increase room sales for walk-ins and the non-member market.
QUALIFICATIONS:
- Excellent English communications skills (both verbal & written)
- Demonstrates exceptional customer service.
- Computer literate, previous experience with a PMS system is advantageous.
- Knowledge and application of sales techniques
- Ability to quickly build rapport.
- Sound problem solving and persuasive skills.
- Positive and enthusiastic attitude
- Persistent with a strong determination to succeed.
- Results driven and goal oriented.
- Excellent communication skills, and active listening skills
- Works independently, as well as a team player
- Conducts oneself in a professional and responsible manner.
- Ability to work effectively with all level’s employees and guests
- Working knowledge of computer software and sales applications
