Job description for FB Supervisor at PT Jangan Lupa Pulang
A food and beverage service supervisor manages the day-to-day operations of food and beverage services in restaurants, bars, at 4 star hotel.
Responsibilities:
- Schedule shifts, train and mentor staff, and monitor performance
- Handle customer inquiries and complaints, and regularly check customer satisfaction
- Ensure food and drink quality, and maintain cleanliness and hygiene standards
- Manage inventory, order supplies, and ensure accurate billing and cash handling
- Ensure compliance with health and safety regulations, and enforce company policies and procedures
- Implement strategies to improve service quality and profitability, and assist in menu planning
- Communicate updates and expectations to staff, and provide feedback
- Collaborate with kitchen staff and management to achieve business goals
Requirements:
- Minimum 3–4 years of experience in the same position within a 4-star hotel or similar establishment
- Strong command of English (both spoken and written)
- Proven leadership skills with a strong focus on customer service excellence
- Familiar with hotel operational systems, especially VHP System is an advantage
- Professional and presentable appearance
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Detail-oriented with strong organizational skills
- Able to work effectively in a fast-paced and dynamic environment
- Willing to work on a shift basis, including weekends and public holidays
- Placement: Yogyakarta
