Job description for F&B Supervisor / Area Supervisor at PT Washoku Express Indonesia
About the Role
PT Washoku Express Indonesia is looking for an experienced, proactive, and hands-on F&B Supervisor / Area Supervisor to manage and improve operations across multiple outlets.
This role is responsible for ensuring that each outlet follows company SOPs, maintains consistent food quality and cleanliness, achieves operational targets, and develops strong kitchen and outlet teams.
The Supervisor will also play an important role in supporting new outlet openings, staff training, inventory control, operational improvement, and maintaining consistent standards across all locations.
We are looking for someone who is comfortable working directly in the field, visiting multiple outlets, identifying problems, and taking responsibility for solving them.
Key Responsibilities
- Supervise daily operations across assigned outlets and ensure compliance with company SOPs.
- Conduct regular outlet visits and monitor operational conditions directly on-site.
- Ensure consistency in food quality, portion size, presentation, cleanliness, hygiene, and operational standards.
- Monitor outlet performance and key operational KPIs.
- Lead, coordinate, evaluate, and develop outlet staff.
- Monitor staff attendance, scheduling, productivity, discipline, and overall performance.
- Conduct staff training and ensure employees understand recipes, SOPs, preparation procedures, and operational standards.
- Identify operational problems and implement practical solutions.
- Monitor inventory usage, stock levels, wastage, and stock discrepancies.
- Support food cost control and ensure proper use of ingredients.
- Ensure proper storage, FIFO implementation, preparation, and handling of food products.
- Coordinate with Supply Chain and Management regarding stock, ordering, operational issues, and outlet requirements.
- Prepare and submit regular operational reports to Management.
- Support the preparation and opening of new outlets, including:
- Kitchen setup
- Equipment readiness
- Staff training
- Product preparation
- SOP implementation
- Trial orders
- Operational readiness before opening
- Support and supervise outlet operations on food delivery platforms such as GrabFood, GoFood, and ShopeeFood.
- Ensure each outlet is ready to receive and process delivery orders correctly and efficiently.
- Improve operational efficiency, staff productivity, and service speed.
- Maintain consistent operational standards across all assigned outlets.
Requirements
- Minimum 2 years of experience in the Food & Beverage industry.
- Previous experience as an F&B Supervisor, Area Supervisor, Outlet Supervisor, Assistant Manager, Restaurant Manager, or similar leadership position.
- Strong understanding of daily restaurant or kitchen operations.
- Experience managing and supervising teams.
- Experience handling multiple outlets is highly preferred.
- Experience in staff training and development.
- Experience with inventory control, stock management, food cost, and waste control.
- Experience supporting new outlet openings is highly preferred.
- Familiarity with food delivery operations such as GrabFood, GoFood, or ShopeeFood is an advantage.
- Strong leadership, communication, problem-solving, and organizational skills.
- Able to analyze operational problems and take corrective action quickly.
- Able to work independently and take ownership of responsibilities.
- Comfortable working in a fast-paced and growing company environment.
- Willing to travel regularly between outlets in Jakarta and surrounding areas.
- Able to work shifts, weekends, and public holidays when operationally necessary.
What We Are Looking For
We are especially interested in candidates who demonstrate:
- Strong ownership and accountability.
- Hands-on leadership and willingness to work directly in the field.
- Ability to lead, train, and develop outlet teams.
- Strong understanding of operational discipline and SOP implementation.
- Ability to manage multiple outlets and priorities at the same time.
- A structured and data-driven approach to operational management.
- Strong problem-solving ability.
- Ability to maintain consistent product and operational standards across locations.
- Initiative to identify problems before they become bigger issues.
- Flexibility and willingness to support the company as it opens and develops new outlets.
