Job description for Experienced English Customer Service Jakarta at Teleperformance
Qualifications:
- Bachelor's degree or equivalent from all majors
- Minimum GPA 2,75
- Experienced in Customer Service minimum 6 months
- Excellent in English (Speaking, Writing, Listening, and Reading with minimum score C1 (Will be tested during the recruitment process)
- Good analytical thinking and problem solving
- Customer focused
- Good in Time Management
- Willing work in shifting schedule
- Willing to Placed in Jakarta
Responsibilities:
- Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.
- Providing the customers with a final response in a timely manner.
- Write final responses to complaints
- Understands procedures and policies and stays updated on changes to ensure accuracy and compliance
- Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines
