Job description for Executive Housekeeper at LOYO & BONDAR
About the Role
We are looking for an experienced and hands-on Head of Housekeeping & Property Services to manage and coordinate service teams across our portfolio of managed properties.
The role covers housekeeping, cleaning quality control, laundry operations where applicable, pest control, gardening, and swimming pool maintenance.
The ideal candidate is highly organized, detail-oriented, and capable of managing teams across multiple villas or properties while maintaining consistent service standards, controlling costs, and ensuring that every property is clean, well-maintained, and guest-ready.
Key Responsibilities
- Manage and coordinate housekeeping teams across all managed properties.
- Develop cleaning schedules, assign tasks, and monitor completion.
- Conduct regular property inspections to ensure cleanliness, presentation, inventory readiness, and guest check-in standards.
- Develop and implement cleaning procedures, SOPs, checklists, and quality control systems.
- Coordinate laundry operations and monitor linen, towels, cleaning supplies, and equipment where applicable.
- Coordinate pest control activities and supervise relevant staff or external contractors.
- Oversee gardening, landscaping, lawns, plants, and outdoor areas.
- Coordinate regular swimming pool maintenance, water quality checks, cleanliness, and equipment condition.
- Work with the maintenance team to plan and monitor preventive maintenance activities.
- Recruit, train, schedule, and supervise staff, ensuring productivity and consistent performance.
- Monitor purchasing, inventory, consumables, and operating expenses.
- Ensure compliance with hygiene, sanitation, and workplace safety standards.
- Coordinate with property managers, maintenance teams, and other operational departments.
- Prepare regular reports covering service quality, staffing, costs, inspections, and outstanding issues.
Requirements
- Previous experience in housekeeping, hospitality, villa management, or property services.
- Proven experience supervising staff and coordinating multiple teams.
- Practical experience with cleaning inspections, quality control, and guest-ready property preparation.
- Working knowledge of pest control, gardening, and swimming pool maintenance operations.
- Strong organizational skills, including scheduling, inspections, and task management.
- Experience managing supplies, inventory, and operating costs.
- Working proficiency in English is mandatory.
- High attention to detail, reliability, discipline, and a strong service-oriented mindset.
Preferred Qualifications
- Experience managing multiple villas or apartments simultaneously.
- Background in five-star hotels, resorts, or premium villa management.
- Previous experience supervising housekeeping teams of 15 or more employees.
- Familiarity with hospitality service standards and quality assurance systems.
- Knowledge of Indonesian.
