Skills
Customer Support
This job post is managed by
PT. RAKHASA ARTHA WISESA
Last active 3 hours ago
Job description for English speaker Customer Support at PT. RAKHASA ARTHA WISESA
Deskripsi Pekerjaan
Job Description:
- Responsible for handling calls and providing customer support..
- Identify and relate with various customer needs and scenarios.
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner.
- Remain updates in client and internal processes, technology applications, utilities, and products.
- Utilize various internal and client based tools and applications for customer management and servicing.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment.
- Achieve and maintain required SALES metrics and goals.
- Adhere to company policies and procedures as described on the HR Handbook.
Requirements:
- Fluent in English and Bahasa Indonesia
- Working knowledge of English and Bahasa Indonesia is required to complete training and document cases.
- Has Diploma/ Bachelor’s degree qualification. Or high school graduates with 4+ years of professional working experience or equivalent.
- Has minimum 6 months of working experience in hospitality industry.
- Has minimum 1 year of customer service experience.
- Has a basic knowledge of computer systems.
- Excellent typing skills.
About the company
Rakhasa is a startup company engaged in Information Technology. We are a global IT Service Solutions Company and IT Consultant, building powerful mobile and desktop applications. Our company was founded in 2020 and has more than 10 years of experience in the field of information technology. The products provided by our company are service-based in graphic and web design, desktop & mobile application development, e-commerce, hosting, and security.
Rakhasa is dominated by young people who are ready to make changes, especially in the Information Technology sphere. The continued development of Information Technology makes it a great opportunity for us to continue to create various kinds of superior products according to the needs of the community, especially in obtaining various information.
Office address
Jl. Jemb. Besi II No.6-7, RT.10/RW.1, Jemb. Besi, Kec. Tambora, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11320Glints Safety Tips
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