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Job description for English speaker Customer Support at PT. RAKHASA ARTHA WISESA
- Responsible for handling calls and providing customer support..
- Identify and relate with various customer needs and scenarios.
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner.
- Remain updates in client and internal processes, technology applications, utilities, and products.
- Utilize various internal and client based tools and applications for customer management and servicing.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment.
- Achieve and maintain required SALES metrics and goals.
- Adhere to company policies and procedures as described on the HR Handbook.
- Fluent in English and Bahasa Indonesia
- Working knowledge of English and Bahasa Indonesia is required to complete training and document cases.
- Has Diploma/ Bachelor’s degree qualification. Or high school graduates with 4+ years of professional working experience or equivalent.
- Has minimum 6 months of working experience in hospitality industry.
- Has minimum 1 year of customer service experience.
- Has a basic knowledge of computer systems.
- Excellent typing skills.
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