Job description for English customer service at TP Group Indonesia
English Customer Service (Logistics & Shipping) – Yogyakarta
About TP Indonesia
TP Indonesia is part of TP Group, a global leader in digital business services. We provide exceptional customer experience (CX), digital solutions, and business process outsourcing (BPO) services to some of the world's leading brands.
With operations across multiple countries, TP Indonesia offers a dynamic, inclusive, and collaborative work environment where employees can grow their careers while making a meaningful impact. We are currently looking for passionate and customer-focused professionals to join our team in Yogyakarta.
Job Description
As an English Customer Service Representative (Logistics & Shipping), you will support a leading US-based logistics and shipping company by delivering exceptional customer service to international customers.
Responsibilities
- Handle customer inquiries via phone calls, live chat, and email.
- Provide accurate information regarding logistics, shipping, products, and services.
- Resolve customer concerns efficiently while ensuring a positive customer experience.
- Maintain professional communication with customers from various countries.
- Accurately document customer interactions in the internal system.
- Meet quality and productivity standards while ensuring customer satisfaction.
Requirements
- Minimum education: Diploma (D3) from any major.
- English proficiency: Minimum C1 (Advanced).
- Excellent verbal and written communication skills in English.
- Customer service experience is an advantage, but fresh graduates with strong English skills are welcome to apply.
-Willing to work fully onsite in Yogyakarta.
Benefits
- Gross salary: IDR 4.1–4.6 million/month (excluding allowances).
- Career development opportunities within a global company.
- Professional training and continuous learning.
- International working environment.
- Supportive and collaborative workplace.
Additional Information
Work Location: TP Indonesia – Yogyakarta
Working Arrangement: Fully Onsite
Shift: Permanent Night Shift
If you are passionate about customer service and confident in communicating in English, we'd love to hear from you!
