Job description for English Customer Service Staff (ASAP JOINER) at PT Unilabel Pakindo Jaya
Key Responsibilities:
• Customer Support: Handle inbound and outbound customer inquiries via voice channels (SVAR) in a professional, courteous, and timely manner.
• Travel Assistance: Assist customers with travel bookings, reservations, itinerary changes, cancellations, and refund processing related to OTA services.
• Problem Solving: Identify customer issues, investigate root causes, and provide effective solutions while maintaining high Customer Satisfaction (CSAT) scores.
• Information Management: Accurately update customer accounts, log interactions, and record transaction details in the CRM/database.
• Collaboration: Work closely with team leads and other departments to resolve complex customer escalations smoothly.
Requirements & Qualifications:
• Education: Minimum Bachelor’s Degree (S1) or equivalent from a recognized institution. Fresh graduates are highly encouraged to apply.
• Language Proficiency: Strong command of English (minimum B2 level), with excellent verbal communication skills for voice and SVAR support.
• Experience: Previous experience in Customer Service or the Online Travel Agency (OTA) industry is a plus, but not mandatory (comprehensive training will be provided).
• Soft Skills: Empathetic, patient, resilient, and equipped with strong problem-solving skills and a customer-first mindset.
