Job description for English Customer Service (Fresh Graduate) at Magada Tirta Amerta
Responsibilities
- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Qualifications
- Min D3 any major With GPA 2,75
- Min Fresh graduate and max 2 years in the same position (entry-level)
- Willing to work on the shifting schedule (24/7)
- Clear Articulation and good communication in Bahasa
- Sense Of Empathy
- Able to set a friendly tone (Smiling Voice)
- Good analytical skill
- Typing skill with WPM 50 & Accuracy 90%
- Fast response, effective and efficient in working
- Candidate familiar with operating and answering messages on Messenger
- Able to work within a dynamic environment
- Vaccinated min 2 Dose
- Willing to relocate if needed
Placement : South Jakarta
Contract : 12 Months
