Job description for English Customer Experience (CX) at PT Unilabel Pakindo Jaya
- Deliver Exceptional Support: Serve as the first point of contact for global customers, providing empathetic and professional assistance via voice channels.
- Elevate the Customer Journey: Actively listen to customer inquiries, troubleshoot issues, and provide swift, effective solutions to ensure high Customer Satisfaction (CSAT).
- Maintain Data Accuracy: Accurately document customer interactions, feedback, and case resolutions into the CRM system.
- Cross-functional Collaboration: Work closely with internal teams and team leads to seamlessly resolve complex escalations and improve overall service quality.
