Job description for Education Operations Staff at IT STEP Academy
Great learning experiences don't happen by accident.
They happen because someone makes everything run smoothly.
IT STEP Academy is an international IT education network founded in 1999. Today, we operate in more than 20 countries and have over 267,000 graduates worldwide. Our Jakarta campus is growing rapidly, and we're looking for someone who enjoys organizing, coordinating, and making sure every class delivers the best possible experience for our students.
If you're someone who likes working behind the scenes, solving problems, and keeping things organized, this role is for you.
What this role actually looks like
As an Education Operations Staff, you'll be the person who helps ensure our classes run smoothly from start to finish.
Your day might include:
- Preparing class schedules and making sure everything is ready before students arrive.
- Coordinating with mentors and students regarding class updates and important information.
- Monitoring online and offline classes to ensure everything runs according to plan.
- Assisting mentors with operational or technical issues during class.
- Supporting workshops, trial classes, mini courses, and other academy events.
- Following up with students regarding class schedules and payment reminders.
- Working closely with the Education, Sales, and Marketing teams to create a great learning experience.
Every day is different, but your goal remains the same: making sure students and mentors can focus on learning while you keep everything running smoothly.
What you'll be responsible for:
- Assisting in managing and monitoring online and offline class operations.
- Preparing class schedules, classrooms, and learning materials before each session.
- Monitoring student and mentor attendance through the class logbook.
- Providing operational support during classes and escalating issues when needed.
- Coordinating trial classes, workshops, mini courses, and other educational events.
- Communicating important class information to students and mentors.
- Following up with students regarding course payment schedules.
- Supporting daily administrative and operational tasks within the Education team.
What we're looking for:
- Diploma or Bachelor's degree in any discipline. Fresh graduates are welcome to apply.
- Strong organizational and time management skills.
- Good communication skills and confidence interacting with students, mentors, and internal teams.
- Comfortable using Microsoft Office, Google Workspace, and online communication tools.
- Detail-oriented, responsible, and able to handle multiple tasks at the same time.
- Able to work independently while collaborating effectively with a team.
- Interested in education, technology, and creating a positive learning experience.
- Basic English communication skills are an advantage.
We're looking for someone who:
- Enjoys organizing and coordinating daily activities.
- Pays attention to details and takes pride in keeping things organized.
- Stays calm under pressure and solves problems quickly.
- Learns new systems and technology with ease.
- Takes initiative instead of waiting to be told what to do.
- Enjoys helping people and creating a great experience for students and mentors.
Work Location: Sudirman, South Jakarta
This is more than an administrative role. You'll play an important part in making sure every class runs successfully and every student has a smooth learning experience.
