Job description for E-Commerce Specialist at SKINMURCH
Responsibilities
- Manage and optimize official stores across major e-commerce platforms (Shopee, TikTok Shop, Tokopedia, Lazada, Bli Bli, etc.).
- Monitor key e-commerce metrics, including sales, traffic, conversion rate, and customer behavior, to identify growth opportunities.
- Develop and execute strategies to increase revenue and achieve monthly sales targets.
- Plan and execute promotional campaigns, vouchers, bundles, flash sales, and platform campaigns.
- Build and maintain strong relationships with marketplace Account Managers to maximize promotional opportunities, campaign participation, and business growth.
- Liaise with marketplace account managers to coordinate promotional activities and maximize campaign performance.
- Coordinate with Marketing, Affiliate, Live Streaming, and Social Media teams to maximize sales performance.
- Maintain consistent store visibility by ensuring product listings, banners, pricing, promotions, and visual merchandising are accurate and up to date.
- Process and monitor daily customer orders, ensuring all orders are accurately managed and fulfilled on time.
- Coordinate with the warehouse and customer service teams to ensure smooth order fulfillment and resolve order-related issues promptly.
- Analyze sales performance, prepare regular reports, and provide actionable recommendations for business growth.
- Monitor competitor activities, market trends, and platform updates to identify new opportunities.
- Responsible for achieving monthly sales targets and key marketplace KPIs.
Requirements
- Minimum 2 years of experience as an E-commerce Specialist, Marketplace Specialist, Key Account Executive, or a related role.
- Strong understanding of major e-commerce platforms such as Shopee, TikTok Shop, Tokopedia, Lazada and Bli Bli.
- Experience in managing marketplace operations, promotional campaigns, and collaborating with marketplace Account Managers.
- Strong analytical skills with the ability to interpret sales data and marketplace metrics.
- Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Slides).
- Excellent communication, coordination, and problem-solving skills.
- Detail-oriented, target-oriented, proactive, and able to work under tight deadlines.
- Experience in the beauty, skincare, cosmetics, personal care, or FMCG industry is a plus.
📍 Cibubur Mekarsari - We Provide Employee Housing
💻 [FullTime/Hybrid]
