Job description for E-commerce Specialist at PT Global Digital Live Commerce
Key Responsibilities :
- Develop and execute e-commerce strategies to increase brand visibility and sales across online marketplaces, especially TikTok Shop and Shopee.
- Monitor and optimize product listings, pricing, stock availability, and promotional campaigns.
- Coordinate with cross-functional teams, including Marketing, Logistics, and Customer Service, to ensure smooth online operations.
- Analyze sales performance, traffic data, and customer behavior to identify opportunities and drive continuous improvement.
- Develop and manage affiliate marketing and creator-based programs to support sales growth.
- Stay updated on e-commerce trends, platform developments, and competitor activities to identify new growth opportunities.
- Ensure all online content and campaigns consistently reflect the brand identity and value proposition.
Required Qualifications :
- Good knowledge of e-commerce platforms and online marketplace ecosystems, especially TikTok Shop and Shopee.
- Proven experience in handling online customer inquiries, complaints, and escalation management.
- Strong persuasive communication and product explanation skills.
- Ability to multitask and manage high volumes of customer and creator interactions while maintaining service quality.
- Data-driven mindset with basic analytical skills using Excel, Google Data Studio/Looker Studio, or similar tools.
- Strong understanding or interest in affiliate marketing and creator ecosystems is a plus.
- Male
- Min 1 Year Experience at related field (Enabler/Ecommerce/Brand)
