E-commerce Operations Specialist

Job description：

1. Responsible for the daily management of store operation planning, promotion, sales, after-sales service, etc.;
2. Maintain the daily maintenance and operation of the store, including basic product information, product description page optimization and upgrade；conversion rate,discount promotion, pricing and other operations;
3. Responsible for the planning and promotion of various promotional activities in the company's related online stores, and improve the product exposure, click-through rate, page views and conversion rate of the products in the store;
4. Perform background data analysis, analyze the status of competitors, market characteristics, and formulate sales plans and promotion plans; Includes, but is not limited to, influencer outreach and the establishment of deep relationships across platforms such as TikTok, Facebook, Instagram, and YouTube;
5. Keep up with customer inquiries, handle sales and customer service management, and complete monthly sales tasks;
6. Operational data monitoring and analysis: marketing data, transaction data, products management, customer management, etc.
7. Excavate customer needs and optimize customer experience, including online shop decoration, editing, etc., to propose optimization plans and improvement suggestions
8. Registration and maintenance of platform activities, activity application, activity preparation and effect tracking and data review

Qualifications:

1. Bachelor degree or above, more than 3 years of e-commerce operation experience, and the ability to operate stores independently;
2. Familiar with the features and operations of major platforms such as shopee, lazada, and tokopedia, as well as the in-site promotion tools of major platforms;
3. Possess strong data analysis, problem-solving ability, aesthetic ability, unique understanding of keywords, on-site and off-site promotion, good at discovering problems based on platform and competing product data, and excellent market judgment and marketing Planning ability, continuously adjust or optimize operation strategy
4. Teamwork spirit and leadership ability, cheerful personality, strong sense of responsibility, integrity and patience;
5. Outgoing personality, willing to communicate, clear thinking, strong learning ability and execution, innovative thinking, highly sensitive to the market;
6. Able to communicate in English, knowing Chinese is a plus;