Job description for E-commerce Marketplace Specialist at PT Kharisma Selaras
Responsibilities
- Manage and grow sales performance across the company's e-commerce channels
- Optimise product listings and content to improve visibility, traffic, and conversion
- Plan and execute promotional activity and platform campaigns to drive sales
- Manage digital advertising and ensure spending delivers the targeted return
- Analyse sales and performance data, identify areas for improvement, and translate findings into action
- Monitor stock availability and coordinate with related teams to ensure fast-moving products remain available
- Monitor service and fulfilment performance and follow through on issues that affect store standing
- Work closely with other teams to achieve sales targets and operational excellence
- Monitor market trends and competitor activity and recommend responses
- Prepare regular performance reports with analysis and recommendations
Required Qualifications
- Minimum 2 years managing e-commerce stores with direct responsibility for sales performance
- Minimum D3, any major, with a portfolio of stores personally managed
- Hands-on experience on e-commerce marketplace (e.g. Shopee, TikTok Shop, Tokopedia, or Lazada)
- Solid understanding of how marketplace algorithms drive product visibility and ranking, and how to work with them to increase conversion
- Experience running and optimising marketplace ads independently, not only switching on automatic ads, with working knowledge of ROAS and ACOS
- Command of the seller dashboard, able to read traffic, conversion, and product performance data and translate it into action
- Intermediate Excel or Google Sheets, at minimum pivot tables and formulas for sales and stock analysis
- Able to write product copy that sells and is aligned with search behaviour
- Comfortable coordinating across teams and following through on operational issues rather than escalating and waiting
- Comfortable working to measurable targets
