Job description for E-commerce Marketplace Operation Supervisor at CCM Cosmetic Trading
PT CCM Cosmetic Trading (Chicmax Indonesia) is part of Chicmax, the company behind KANS, one of China's Top 3 domestic beauty brands.With a strong portfolio of beauty products and proven e-commerce capabilities, KANS has achieved No. 4 in the Skincare category on TikTok Shop Vietnam. Now, we are expanding into Indonesia with a vision to bring innovative beauty solutions to more consumers and build a leading presence in the Indonesian beauty industry.
Join us in shaping the future of beauty in Indonesia. Your journey with us starts here!
Role & Position: E-commerce Store Operations Supervisor
Key Responsibilities
- Store Operations & Strategy
- Take full ownership of overall store operations across TikTok Shop, Shopee, and Lazada, defining operational objectives and execution plans.
- Manage product listing, page optimization, campaign planning, promotional pricing setup, and day-to-day store administration. - Data Analysis & Optimization
- Analyze store performance data to continuously optimize traffic, click-through rate (CTR), conversion rate (CVR), and overall sales.
- Monitor key metrics and identify growth opportunities to improve store performance. - Team Leadership
- Lead and manage the operations team, assigning responsibilities and tracking execution outcomes.
- Provide guidance, coaching, and performance feedback to team members. - Cross-Functional Collaboration
- Coordinate with Design, Live Streaming, KOL/KOC, and Customer Service teams to deliver integrated store projects and campaigns.
- Align on campaign timelines, deliverables, and business objectives across teams.
Requirements
- 3-5 years of experience in e-commerce store operations, with prior supervisory experience preferred.
- Solid understanding of e-commerce store operations across TikTok Shop, Shopee, and Lazada platforms.
- Passionate about cosmetics and skincare; active online shopper.
- Strong communication skills, service-oriented mindset, and team management capabilities.
- Proactive, results-driven, and able to drive execution independently.
- Candidates with prior experience as an e-commerce store supervisor, especially on TikTok, Shopee, or Lazada, are strongly preferred.
We reward strong performance with real growth opportunities and attractive returns. You can have strong ownership and real impacts on the business. You will work with supportive colleagues in a fast growing environment where your contribution is visible and value.
