Job Requirements
Less than a year of experience
This job post is managed by
Madeleine Ang
Last active 2 years ago
Skills
Job description for E-Commerce Intern at Acecom Technologies Pte Ltd
Roles & Responsibilities
1. Preparing product listing in websites and online platforms
· Performing data entry of product listing in online platforms including uploading/editing of product images, descriptions, links and quantity updates.
2. Delivering customer service
· Reply online platform customer enquires through platform messenger, Q&A & customer reviews in coordination with the brand principle within the platform required timeframe
3. Executing order fulfilment
· Daily processing of online sales order receives in online platforms
· Responsible to distribute airway bill, packing & arrangements of goods.
4. Online store order cancellation/exchange/returns
· Handles platform customer order exchange/returns and follow up accordingly
· Updating customer cancellation/exchange/returns timely
5. Visual Merchandising
· Executing store-in-store updates in the online platforms for upcoming promotional campaigns.
· Blast customer engagement feeds and seller recommendations
· Monitoring store content score and meeting KPIs
6. Deliver brand Experience
· Provide good store/brand experience in relation to user-friendly online store layout, clear pricing shown, quality product images, detailed product description, and accurate content related
Learning Outcomes
• Gain Knowledge in E-Commerce operations behind the scene
• To be able to use the online marketplace seller platform (Lazada, Shopee, Q10, Zalora)
• Understanding of the local online marketplace platforms from order processing, order returns, customer chat, promotional plans, visual merchandising to product list uploading/editing
• To be expose to the operations in online orders fulfilment
• Learn how to communicate to different stakeholders and follow instructions well
Requirements
· Currently pursuing diploma in business/retail/e-commerce management related
· Interested and passionate about learning on e-commerce marketplaces platform
· Able to work in a big team and good attitude
· Able to cope in fast working environment
· Proactive in learning the role and passionate about e-commerce
· Take initiatives and do more than what is being asked