Job description for E-commerce Customer Service at IPEELU
Requirements
- 1–3 years of experience in Customer Service / E-commerce Customer Service
- Hands-on experience managing customer service through TikTok Shop, Shopee, and Lazada is a MUST
- Comfortable communicating in English, both written and verbal
- Familiar with e-commerce customer service processes, including chat, orders, cancellations, returns, refunds, complaints, and reviews
- Experience with established or well-known brands is preferred
- Experience in baby & mother/child, FMCG, retail, beauty, personal care, or consumer products is a strong plus
- Strong communication, problem-solving, and complaint-handling skills
- Able to handle multiple customer cases and prioritize tasks effectively
- Proactive, organized, and detail-oriented
- Able to work independently with high ownership and minimal supervision
- Comfortable working in a fast-paced and growing company environment
IPEELU is a growing children’s oral care company focused on Indonesia, dedicated to providing high-quality, age-appropriate solutions for children’s dental health. IPEELU offers gentle toothpaste solutions for babies and children from 6 months to 12 years, including our Cavity Care range formulated with natural siwak and a gentle formula designed to address children’s oral care needs at every stage of development.
With our philosophy “Age by Age, Cavity Away,” we believe that children’s oral care should be tailored to their age and specific needs. As a new and growing company, we are building a trusted local brand and a strong team to bring better and more appropriate oral care solutions to families across Indonesia.
We are looking for a hands-on and customer-focused E-commerce Customer Service Specialist to manage and support IPEELU’s customers across TikTok Shop, Shopee, and Lazada. You will be responsible for handling daily customer inquiries, orders, complaints, returns, refunds, and product-related questions, while ensuring a smooth and positive customer experience.
You will work closely with our E-commerce, Warehouse, Logistics, and other teams to resolve customer issues efficiently, monitor customer feedback and reviews, and identify opportunities to improve our service and overall customer experience. This role requires someone who is proactive, responsive, detail-oriented, and comfortable working independently in a fast-growing company.
