E-Commerce Admin

Job Description:

1. Handle customer inquiries, requests, and complaints professionally with strong problem-solving and critical thinking skills.
2. Provide accurate information regarding products, services, orders, and policies across all communication channels.
3. Manage customer interactions through marketplace platforms and other digital channels effectively.
4. Build positive relationships with customers to ensure satisfaction and loyalty.
5. Escalate complex issues when necessary and follow up to ensure resolution.
6. Maintain a polite, friendly, and professional tone in all customer communications.

Qualifications:

1. Minimum 1–3 years of experience in Customer Service or a related role.
2. Good understanding of general marketplace operations.
3. Strong knowledge of company products and services; passionate about the beauty industry is a plus.
4. Excellent communication and interpersonal skills.
5. Dynamic, proactive, and highly motivated individual.
6. Strong work ethic and able to work well both independently and as part of a team.
7. Own a personal laptop or working device is preferred.
8. Experience in the beauty industry is an advantage.

Work Details:

💼 Full Time

🧑‍💻 Work from office

📍 Jakarta Pusat Based