Job description for DW - Reservation Agent at Trembesi Hotel
Key Responsibilities
- Handle room reservations via telephone, email, and online booking platforms.
- Provide information about room rates, availability, facilities, and hotel policies.
- Process, update, and confirm reservations accurately in the hotel system.
- Handle booking modifications, cancellations, and guest inquiries.
- Coordinate with Front Office and other departments regarding guest requests.
- Maintain accurate reservation records and reports.
- Promote room packages and special offers to maximize room revenue.
- Ensure excellent guest service and follow hotel policies and procedures.
Qualifications
- Minimum high school diploma; hospitality or tourism background is an advantage
- Minimum 1–2 years of experience as a Front Desk Agent or similar position in a hotel
- Able to communicate well in English (spoken and written)
- Strong communication and interpersonal skills
- Customer-oriented with a positive attitude
- Able to work in shifts, including weekends and public holidays
- Familiar with hotel VHP systems is an advantage
