Job description for Driver Operations Associate ( Dispute Resolution) at Lalamove
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
With 1600+ employees spread across Asia, US and LATAM, our 7-years old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.
What we Seek
- Assigning e-mail tickets to relevant divisions with ZoHo
- Replying business correspondence with plain language and business writing techniques
- Conducting performance phone coaching to operations personnel who breached platform's policy
- Assigning tight deadline deliveries to service personnel
- Ensuring delivery personnel adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
- Imparting important messages and corrections tactfully with efficacy to personnel who has committed disciplinary lapses
- Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept
What you'll Need
- Ability to deal with ambiguity and changing business needs
- Comfortable in dealing with high volume of feedbacks and dispute over phone or in-person, especially disciplinary lapses
- Demonstrate logical thinking and judgement when making decision on drivers who committed disciplinary lapses
- Ensure disputes and complaints are resolved in accordance to platform's policy
- Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter
- Energetic, driven, passionate, proactive and attentive to details
- Fresh graduates are welcome to apply
What we Offer
- Dynamic and Vibrant with Family Oriented Workplace Culture
- Engaging Company Events & Team activities
- Mid-Week Makan Session
- Annual Leaves
