Job description for [District 12/9] Content Moderator Staff/ Customer Servervice at An Nam
Work location: QTSC1, Quang Trung Software City, District 12, Ho Chi Minh City
OneHub Tower - Lot C1-2, D1 Street, Tan Phu Ward, Thu Duc City - HCM
JOB 1: [District 12/9] Customer Service – Travel App - 5days/Week
- Receive and process customer requests via phone, email, chat and text messages.
- Support customers with issues related to the following areas: travel, banking, e-commerce, airline tickets, etc.
- Provide accurate information about products/services, policies, terms of use.
- Guide customers to handle changes, refunds/cancellations of services, complaints.
- Ensure the best customer experience, respond quickly and professionally.
- Update special situations to management when necessary.
Candidate requirements
- High school graduate or higher.
- Proficiency in one of the following languages:
+English - Projects on travel, airline tickets, banking. (Nightshift 24/7)
Benefits
Income:
- Specifically:
+Candidates using English: Average total income from 10,000,000 - 13,000,000 VND/month (Including basic salary from 7.5 million - 8 million + Allowance + KPI).
Attractive benefits:
- Full insurance (social insurance, health insurance, unemployment insurance).
- 24/7 accident insurance.
- 13th month salary.
- Annual leave
- Annual health check-up.
- International, professional, modern working environment.
- Clear promotion opportunities, in-depth training.
JOB 2: CONTENT MODERATOR - SPOTIFY/TIKTOK APP - 5 DAYS/WEEK
Review and moderate audio / picture / text content to ensure compliance with platform policies and community guidelines.
Identify, flag, and escalate inappropriate, harmful, or sensitive audio / picture / text material.
Document and report trends, patterns, and potential risks in user-generated audio / picture/ text content.
Collaborate with cross-functional teams to maintain a safe and trusted platform environment.
Income
Base Salary: 7.500.000 vnd/month.
Meal allowance: 500.000 vnd/month.
Monthly KPI Incentive: Up to 1.200.000 vnd/month
100% salary in 2-month probation time.
Benefits:
Great multicultural working environment with career growth opportunities.
14 days of leave/year.
13th Monthly Salary
Annual Health Checkup
Requirements
Minimum B2-level English certificate.
Strong English communication skills (verbal and written) over and above any one native
language listed above.
Deep understanding of regional slang, music, pop culture, and linguistic nuances within
your native language.
High level of maturity and judgment to identify and handle sensitive vs. nonsensitive content appropriately.
Flexible for 24/7 rotational shifts, including weekends and holidays.
Work Schedule
5 days/week (any 2 days off).
Shift: Rotate 24/7 (according to the arrangement of the team leader).
Rotating shifts: 9 hours/shift/month (including 1.5 hour rest)
