Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Skills
Job description for Director of Quality (BPO Industry) at Gear Inc.
- This position reports directly to the CEO
- Managing 10-15 direct reports
- Managing a team of about 250 staff across multiple countries and offices
- This is a client facing role, responding to client requests and feedback
- Identifying high-level strategies and efficiencies to improve the team's KPIs
- The team's KPIs primarily relate to accuracy of content moderation
- Monitoring the team's KPIs, and identifying and resolving any upcoming problems in advance
- Recruiting managers and front-line staff as necessary
- Building teams in new regions as necessary
- Attractive salary and benefits, international, fun and professional working environment
- An open and honest culture where people are valued, treated fairly and trusted and empowered
- Flexible working hours, we work 40 hours per week (Monday-Friday)
- 13th month salary and additional annual bonus
- Health insurance package
- Paid leave (15 days/year)
- Salary range: USD $5,000-$7,000 per month
- At least 5 years of experience in improving processes and KPIs of process oriented teams
- At least 5 years of experience with managing content moderation or other BPO service teams is a plus, but not required
- Must be located in, or willing to relocate to Thailand, Vietnam, or Indonesia
- 50% travel, around Southeast Asia and globally
- Fluent English and excellent communication skills, both written and spoken
- Ability to conduct business in a 2nd or 3rd language is a plus, but not required
- Organized, detail oriented, and responsive
- Ability to work well with cultures of different countries
- Must be located in, or willing to relocate to Thailand, Vietnam, or Indonesia
- 50% travel, around Southeast Asia and globally