Digital Operations Head (E-Commerce)

WaoW

Rp10,000,000 - 11,000,000/Month

Operations & Customer Service E-Commerce Operations

Full-Time · On-site

Minimum Bachelor’s Degree

3 - 5 years of experience

This job post is managed by

Rafly Riftyan

Job Requirements

On-site

3 - 5 years of experience

Minimum Bachelor’s Degree

25-38 years old

Skills

TikTok Ads

Gofood

Digital Marketing

Store Operation

Order Management

Shopee Ads

Job Benefits

Transport Money

Work Insurance

Perform Bonus

Career Path

THR

Health Insurance

Job description for Digital Operations Head (E-Commerce) at WaoW

Digital Operation Head (E-Commerce)

PT Webetter Jaya International (WaoW)

📍 Gading Serpong, Tangerang

Job Description

As a Digital Operation Head (E-Commerce), you will be responsible for leading and optimizing end-to-end online operations across multiple digital food delivery platforms. This role plays a strategic and hands-on part in ensuring operational excellence, sales performance, service quality, and scalability of the company’s online FnB business.

Responsibilities

1. Oversee and manage daily operations across online food delivery platforms including TikTok Go, ShopeeFood, GrabFood, GoFood, and Qpon

2. Ensure smooth end-to-end online order processing, from menu setup, pricing, promotions, order fulfillment, until delivery completion

3. Monitor key operational metrics such as order volume, cancellation rate, SLA, outlet readiness, and customer satisfaction

4. Coordinate closely with Store Operations, Supply Chain, and Marketing teams to ensure online demand can be fulfilled effectively

5. Optimize operational workflows and standard operating procedures (SOP) to improve efficiency and consistency across outlets

6. Manage platform campaigns, promotions, and performance initiatives to drive sales growth

7. Handle operational issues, escalations, and platform-related challenges in a timely and effective manner

8. Provide regular reporting and insights on online performance to management and support data-driven decision making

9. Support expansion and scaling of online operations across new outlets or platforms

Requirements

1. Bachelor’s degree in any major

2. Minimum 3 years of experience in F&B chain operations or digital/online operations; toast products is preferred.

3. Strong understanding of operational excellence, process optimization, and multi-outlet management

4. Experience managing online food delivery platforms is highly preferred

5. Excellent English communication skills (written & spoken); Chinese proficiency is a plus

6. High flexibility, willing to be mobile and hands-on when required

7. Proactive, detail-oriented, and comfortable working in a fast-paced and dynamic environment

Ringkasan pekerjaan

Online Operation Head is responsible for overseeing and optimizing end-to-end online operations across multiple digital food delivery.

WaoW

Food & Beverages

11 - 50 employees

WAOW is designed as a modern reinterpretation of the traditional warung, bringing the familiarity and warmth of local convenience stores into a cleaner, more structured retail format. The brand positions itself as a more accessible, lower-grade alternative to major convenience chains, while still offering a refreshed and contemporary experience. The overall direction focuses on transforming and upgrading the current warung model without losing its original charm. WAOW improves layout, flow, and presentation to create a more enjoyable, organized, and efficient shopping experience, all while maintaining affordability and everyday practicality.

Office address

Ruko Hampton Promenade, Blok M No. 20, Medang, Kec. Pagedangan, Kab. Tangerang, Banten

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