Job description for Digital Advertising Operations Jakarta at Magada Tirta Amerta
Requirements:
- S1 or with equivalent work experience;
- Data Entry and/or QA experience
- Excellent oral and written English communication skills.
- Outstanding attention to details, organizational and prioritization skills.
- Flexible to work in different Southeast Asian time zones.
- Creative and analytical problem solver with a passion to provide exceptional customer service.
- Analytical with a strong bias for data-based decisions.
- Proficient in Microsoft Excel / Google Sheets and PowerPoint / Google Slides.
- Can work on a Work From Office/Hybrid setup
- Experience in Digital Advertising Operations or Ad Operations Campaign setup and optimization experience
- Familiar with PowerBI, Salesforce, Jira, Zendesk or other ticketing system experience
Responsibilities:
- Maintain the highest accuracy and standards around campaign setup, reporting and customer service.
- Traffic campaigns and ads in proprietary systems.
- Complete campaign audits using checklists to ensure accuracy and completeness of campaign.
- Provide campaign screenshots.
- Generate Weekly and End of Campaign reports.
- Respond to daily campaigns inquiries by the Sales team in an efficient, effective and timely manner.
- Provide support and coverage to other team members, so that the overall team’s daily tickets and tasks are responded to in a timely manner, and quality and service standards are maintained.
- Proactively suggest and drive enhancements to ticketing workflows.
- Participates in projects to improve processes and product capabilities, and that contributes to the team’s goals.
- Perform other duties as assigned by the Ad Operations Team.
Please submit your CV in English.
Benefit; Basic Salary, BPJS
