Deskside & Infrastucture Support (IT Support)

PT NPS PEMUDA BERDIKARISMA

Rp7,000,000 - 10,000,000/Month

Computer & Software IT Support

Full-Time · On-site

Minimum Bachelor’s Degree

3 - 5 years of experience

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Job Requirements

On-site

3 - 5 years of experience

Minimum Bachelor’s Degree

30-40 years old

Male only

Skills

Technical Writing

IT Support

Communication Skills

Report Writing

Technical Support

Troubleshooting

Job Benefits

Health Insurance

Team-building events

Career Path

Laptop Provided

Transport Money

Annual Leave

Training/Certification

THR

Near Public Transport

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Job description for Deskside & Infrastucture Support (IT Support) at PT NPS PEMUDA BERDIKARISMA

Job Desk – Deskside & Infrastructure Support

Bertanggung jawab memberikan dukungan teknis IT kepada seluruh pengguna di area perusahaan/manufacturing plant, memastikan perangkat, jaringan, sistem, dan infrastruktur IT berjalan dengan baik untuk mendukung kelancaran operasional bisnis dan produksi.

Tanggung Jawab Utama

IT Helpdesk & User Support

Memberikan dukungan teknis kepada user terkait hardware, software, operating system, dan aplikasi.

Menangani troubleshooting PC, laptop, printer, scanner, barcode scanner, dan perangkat IT lainnya.

Melakukan instalasi, konfigurasi, maintenance, dan replacement perangkat IT.

Menangani incident dan service request sesuai SLA.

Desktop & End User Support

Melakukan setup dan deployment komputer/laptop untuk karyawan baru.

Melakukan instalasi dan konfigurasi Windows, Microsoft Office, antivirus, serta aplikasi perusahaan.

Melakukan troubleshooting terkait email, VPN, Microsoft 365, user account, dan akses aplikasi.

Mengelola peripheral seperti monitor, keyboard, mouse, docking station, printer, dan perangkat pendukung lainnya.

Network & Infrastructure Support

Melakukan basic troubleshooting jaringan LAN/WAN/Wi-Fi.

Memeriksa koneksi network, switch, access point, cabling, dan perangkat jaringan.

Berkoordinasi dengan Network/Infrastructure Team apabila terjadi gangguan jaringan yang lebih kompleks.

Membantu monitoring availability perangkat dan infrastruktur IT.

Manufacturing/Plant IT Support

Memberikan support IT di area production, warehouse, office, meeting room, dan plant.

Mendukung perangkat yang digunakan dalam proses produksi seperti barcode scanner, label printer, handheld device, workstation, dan terminal produksi.

Berkoordinasi dengan tim Engineering/OT/Production apabila gangguan IT berdampak terhadap proses produksi.

Mendukung kebutuhan IT untuk sistem manufacturing sesuai kewenangan, termasuk koordinasi dengan tim terkait MES/ERP/SCADA/OT.

IT Asset Management

Melakukan pencatatan dan monitoring aset IT seperti PC, laptop, printer, monitor, dan network equipment.

Melakukan stock opname dan memastikan asset tercatat dengan baik.

Mengelola proses handover, return, replacement, dan disposal perangkat IT.

Security & Compliance

Memastikan perangkat user mengikuti standar keamanan IT perusahaan.

Membantu implementasi antivirus/endpoint protection, patching, dan security policy.

Memastikan penggunaan perangkat dan akses IT sesuai dengan kebijakan perusahaan.

Membantu proses audit IT dan compliance.

Documentation & Reporting

Membuat dokumentasi troubleshooting dan penyelesaian incident.

Membuat laporan terkait ticket, incident, asset, dan maintenance.

Memperbarui dokumentasi perangkat dan infrastruktur IT.

Mengelola ticket melalui sistem IT Service Management/Helpdesk.

Kualifikasi yang Umumnya Dibutuhkan

Minimal D3/S1 Teknik Informatika, Sistem Informasi, Computer Science, atau bidang terkait.

Pengalaman 2–4 tahun sebagai IT Support, Desktop Support, Deskside Support, atau Infrastructure Support.

Memahami Windows, Microsoft 365, Active Directory, LAN/WAN, TCP/IP, Wi-Fi, dan basic networking.

PT NPS PEMUDA BERDIKARISMA

11 - 50 employees

PT NPS Pemuda Berdikarisma is an integrated data center solution provider developed by experts in their disciplines. Since 2016, NPS has worked with a wide range of clients and partners, including governments, non-profit organizations, public enterprises, and multinational corporations.

With technicians located across 15 main cities in Indonesia, we assure that our customers will gain additional benefits from all of our sales owing to a competent, professional, and experienced team of specialists. We give pre-sales and after-sales support to ensure that everything runs smoothly and to the highest standard.

OUR VISION

To become a world-class leader in data center services, delivering innovative, reliable, and sustainable solutions tailored to global standards.

OUR MISSION

To provide world-class data center services through innovation, reliability, sustainability, and a commitment to delivering exceptional value aligned with global standards.

PRODUCT SOLUTION & SERVICE PORTFOLIO

One reason our clients choose to work with PT NPS Pemuda Berdikarisma is to gain access to the experience, methodology and services of our consultants. Our goal is to continuously add value to our clients. Our basic methodology is: "for clients, we integrate resources - processes – technology.

Data Center Design & Engineering

Data Center Facility Service

Data Center Relocation Service

Data Center Troubleshoot & Spare Part

Office address

Ruko Duta Mas Fatmawati Blok B1 No.34, Jl. Fatmawati, RT.1/RW.5, Cipete Utara, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12150.

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