Data Center IT Engineer – 数据中心运维工程师 (Mandarin Speaker)

About the Role

We are looking for a proactive and detail-oriented Data Center IT Engineer to join our infrastructure operations team. In this role, you will be responsible for maintaining physical server environments, managing network connectivity, handling hardware troubleshooting, and supporting day-to-day IDC operations.

Note: Proficiency in Mandarin and English is mandatory for daily team and client coordination.

What You Will Do (Responsibilities)

1. Server & Hardware Maintenance: Install, configure, upgrade, and maintain physical servers, racks, and data center hardware components.
2. Cabling & Rack Management: Organize fiber optic and copper cabling, ensure accurate port labeling, and maintain structured rack layouts.
3. Network Operations: Monitor switches, routers, and firewalls; assist with basic routing, VLANs, and IP addressing configurations.
4. Incident Response & Troubleshooting: Respond promptly to system alerts, latency issues, packet loss, or outages; perform root cause analysis (RCA) and prepare detailed incident reports.
5. Reporting & Shift Support: Compile daily operational/statistical reports based on client requirements and support 24/7 rotating shift schedules when required.

What We Are Looking For (Requirements)

• Language Proficiency (Mandatory): Fluent in speaking, reading, and writing in Mandarin Chinese and English.
• Education: Minimum Diploma (D3) or Bachelor's degree in IT, Computer Engineering, Computer Science, or a related field (Fresh graduates with strong technical fundamentals and Mandarin skills are welcome to apply).
• Technical Knowledge: Basic understanding of Internet Data Center (IDC) operations and mainstream networking devices (switches, routers, firewalls).
• Personal Attributes: Detail-oriented, proactive, reliable, with strong documentation and cross-team coordination skills.
• Flexibility: Willingness to work overtime or rotating shifts if required by operational needs.